Fair Play Policy

       By participating in WooGaming Matches, you agree that you are above 13 years of age.
In case our investigators find any suspicious gameplay in the match, WooGaming reserves the right to suspend, disqualify or even restrain the player from the prizes in favour of player and also ban her/him from any further matches conducted under WooGaming.
In case any player fails to submit correct details/ documents while participating in any match, then the prize will be automatically cancelled without any refund/reimbursement.
       In case a player reports that another player violates the decorum of the match or cause psychological harm to any other player or WooGaming team member, WooGaming reserves the right to initiate an investigation on the subject and if the investigators feel that such a behaviour was in fact conducted, then suspend, disqualify or ban the player from any prizes won and ban the player. However, if it is found out that this is not the case then WooGaming reserves the right to initiate an investigation on the subject and if the investigators feel that such a behaviour was in fact conducted, then suspend, disqualify or ban the player from any prizes won and ban the player falsely accusing the other player.
       It goes without saying that all Mods, Hacks, Cheating in Gameplay is NOT ALLOWED. If any individual reports to WooGaming about any instance of that happening, WooGaming reserves the right to launch an internal investigation. If investigators find any player doing such malicious activities then WooGaming reserves the right to initiate an investigation on the subject and if the investigators feel that such behaviour was in fact conducted, then suspend, disqualify or ban the player from any prizes won and ban the player from any further matches without notice.
       In case any player is found exploiting any glitch or error in the game by the investigators then WooGaming reserves the right to launch an internal investigation. If investigators find any player doing such malicious activities then WooGaming reserves the right to initiate an investigation on the subject and if the investigators feel that such behaviour was in fact conducted, then suspend, disqualify or ban the player from any prizes won and ban the player from any further matches without notice.
       In case a player is found using any Emulator to play in a non-emulator match by our investigators, WooGaming reserves the right to launch an internal investigation. If investigators find any player doing such malicious activities then WooGaming reserves the right to initiate an investigation on the subject and if the investigators feel that such behaviour was in fact conducted, then suspend, disqualify or ban the player from any prizes won and ban the player from any further matches without notice.
       Participants are expected to ensure that they have the appropriate Match Details before the match start time. These details will be sent to the participant via … . We are not responsible to attend to any issues regarding the joining of games once the match has begun or is about to begin in 10 minutes. There will be no refund initiated once the match starts, however if WooGaming is at fault then we will initiate the refund.
       WooGaming does not take any responsibility of any external factors affecting gameplay. These include Latency, Internet Conncetivity, Multi-tasking, Computer lags, personal calls, notifications, app crashes on the devices.
       In case of any technical glitch caused, the match may be cancelled by WooGaming and there could be a rematch. If there is no rematch then refunds will be initiated.
       In case the participant is kicked or auto kicked from the room without any reason then they are liable for a refund provided that they present valid evidences such as Screenshots and logs or Error Screens or Message. However the refund may be terminated if WooGaming is not convinced that there was really a technical issue that caused the failure and not initiated by any other entity.
       WooGaming Reserves the right to change the above policies anytime without any notification to the members and any change in policies will be immediately in affect as soon as it is displayed on the website so we advise our users to keep checking the latest policies and rules.
       WooGaming reserves the right to cancel any match at any time without any prior notice or reason.
       By participating in any match at WooGaming, you agree to the Fair Play Policy and accept it after completely going through it.


Refund Policy


       We aim at achieving complete satisfaction of customer and we are happy to help every single user until it is not in conflict with our policies.
       In case you feel unsatisfied with our services, we will consider refunding your money back you provided that the reasons are genuine and are proven by our investigators. Please the rules of each match carefully before joining it, it provides all the relevant details about the match.
       We will always try our best to modify and improve our user interface and design concepts for our users. In case the user is not satisfied with our rules and match, we can refund the money provided genuine reasons are proven by you to our team.
       The refunds of the match will be only made in the favour of the user’s INFYpay account. Further transactions can be made through the INFYpay account.



Cancellation Policy



All cancellations can only be initiated by the gaming platform or by our team.
In case user wants a cancellation, she/he should contact the WooGaming team member.

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